COVID-19 has overwhelmed hospitals, their emergency rooms, intensive care units and created a huge demand for respirators, personal protective equipment and other resources. However, hospital management and staff can be better prepared for this pandemic or any other extraordinary circumstance that comes their way. Through DNV GL Healthcare’s NIAHO hospital accreditation program, which integrates the ISO 9001 quality management system, providers can create a calm, systematic and highly effective response plan that not only mitigates risks but also ensures that patients receive the best and highest-quality care possible without overwhelming hospital operations and their frontline and management staff.

During this presentation, attendees will:

• Learn how one urban safety net hospital used ISO 9001 and NIAHO to create an effective COVID-19 response
• Learn how to craft their own effective pandemic response using ISO 9001 and NIAHO
• Understand how ISO 9001 and NIAHO can create a clear roadmap to an effective COVID-19 response
• Discuss how the accrediting organization they use to qualify for Medicare and Medicaid participation is absolutely crucial